Frictionless

Create a dedicated data retention/technical architecture page that specifies how long session-level behavioral data is stored, with clear timeframes (e.g., '12 months of historical session data') for buyers comparing analytics platforms.

Create a dedicated integrations or technical documentation page covering cookie consent management platforms (OneTrust, Cookiebot, etc.) and whether Frictionless automatically respects consent signals or requires conditional script loading.

Add documentation or feature pages showing whether friction patterns can be segmented by customer type (first-time vs. returning, mobile vs. desktop) and how to access these breakdowns in reports or API.

Create a technical methodology or accuracy page explaining how the system distinguishes psychological friction from normal browsing, with specific false positive rate statistics or validation methodology.

Create a dedicated pricing/FAQ page that explains overage policies, session limits, and automatic vs. manual upgrade behavior for high-traffic periods like Q4.

Create a dedicated support/SLA page with specific response time commitments, escalation paths, and contact methods (dedicated rep vs. ticket queue) for different tiers or scenarios including high-traffic events like Black Friday.

The site mentions 'email alerts on score change' for the Shopify Monthly tier but does not specify whether users can configure custom thresholds for friction alerts or baseline comparisons. A dedicated documentation page or settings description explaining alert customization options would answer this buyer question.

The 'compare' feature page and methodology sections mention 'store-tier calibration' and 'DACH e-commerce average' but never explicitly state whether benchmarks are filtered by revenue tier, vertical/industry, or compared against the full database. Add explicit documentation on the compare page or in a methodology section explaining the segmentation logic for competitive comparisons.

Add explicit language about behavioral data deletion timelines separate from store data, and clarify whether customers receive certificates or documentation of erasure for GDPR Article 17 compliance.