PlanetScale

Create documentation covering: (1) whether custom roles can be created beyond the four built-in roles (Organization Administrator, Organization Analyst, Organization Member, Database Administrator), (2) any limits on the number of custom roles per organization, and (3) whether branch creation permissions can be restricted to specific roles. The current documentation only describes four fixed roles with no mention of custom role creation capabilities.

Create a dedicated documentation page or section covering webhook delivery semantics, including retry count, backoff strategy (exponential, linear, etc.), and timeout behavior when endpoints return 5xx errors.

Add documentation about limits on open deploy requests or branches per database, including any hard limits, soft limits, or recommended maximums for teams using feature-branch workflows.

LLM error: 3046: Request timeout

Create a dedicated support/SLA page that details P1/P2/P3 response times by plan tier (Scaler, Enterprise, etc.) and specifies available escalation channels (phone, email, ticket, chat).

Add documentation explaining whether API rate limits can be increased, how to request higher limits, and any enterprise or burst capacity options available.

Add explicit documentation about JSON column handling during MySQL 5.7 to 8.0 migrations, including any automatic conversions or compatibility considerations.

The documentation explains that bouncer configuration changes are 'very safe' with no connection drops for well-behaved clients, but does not explicitly state whether a bouncer resize (changing SKU/size) follows the same pattern or causes downtime. A dedicated section or note in the API docs about resize behavior would answer this question.

The "Scaler plan" is not explicitly documented in the retrieved chunks. PlanetScale should clarify on their pricing page whether the Scaler plan uses autoscaling (no hard stop) or overage billing, and what the specific per-GB overage rate is if applicable.

Add explicit information about whether SOC 2 Type II reports are available under NDA to prospects before they sign up, and clarify the process for requesting reports from the Trust Center (e.g., whether an NDA is required, how long access takes, if a signed contract is needed).

Add a specifications table or dedicated performance page that lists guaranteed IOPS and memory bandwidth numbers for each Metal instance size, with explicit comparison to shared tier limits.