Scored by asking 15 questions a buyer of a health product asks, then grading this site’s own pages: answered, hedged (partial or vague), or silent (no page answers it). How scoring works
15 buyer questions · graded against the site’s own pages
5 of 15 come back answered. 7 get a hedge. 3 meet silence.
Point estimates are per fix under scoring v2. They are not additive to a promised total.
01operations · importance mediumGoes silent+7 content pts est.
With the EU breakdown cover changes, am I still covered for roadside recovery in Ireland and Northern Ireland, or has that changed too?
What the pages say
No page on the site addresses this.
The fix
Add explicit clarification on whether Ireland and Northern Ireland are treated as 'UK' or 'Europe' for breakdown cover purposes, given the EU breakdown cover changes. Customers need to know if domestic-style cover continues for these regions.
confidence low · Absent
02vehicle-adaptation · importance mediumGoes silent+7 content pts est.
The Motability Foundation grants cover adaptations, but what's the maximum grant amount for a complex driving adaptation versus a simple access adaptation?
What the pages say
No page on the site addresses this.
The fix
The retrieved chunks are from motability.co.uk (the Scheme operator), but the question asks about Motability Foundation grants, which are administered by the separate charity at motabilityfoundation.org.uk. The chunks mention the Foundation only as external links (e.g., chunk [10] links to motabilityfoundation.org.uk/individual-grants/), but no actual grant details, maximum amounts, or differentiation between complex driving adaptations vs. simple access adaptations are present. Need to retrieve content from motabilityfoundation.org.uk specifically.
confidence high · Page missing
03technical · importance lowGoes silent+7 content pts est.
Does the My Motability app let me check my remaining mileage allowance in real-time, or do I have to wait for monthly statements to see if I'm close to my limit?
What the pages say
No page on the site addresses this.
The fix
Create a dedicated FAQ or help article about the My Motability app features, specifically addressing real-time mileage tracking vs. monthly statements. Consider adding this to the 'Your account' section or app-specific documentation.
confidence high · Absent
Hedged · 7 of 15 questions
A buyer gets something, then has to guess the rest. Expand any row for the evidence and the fix.
04For a Wheelchair Accessible Vehicle, does the scheme require a specific type of wheelchair tie-down system (like 4-point vs 3-point) or is any crash-tested system acceptable?vehicle-adaptationHedges+7 pts est.+−
For a Wheelchair Accessible Vehicle, does the scheme require a specific type of wheelchair tie-down system (like 4-point vs 3-point) or is any crash-tested system acceptable?
What the pages say
No page on the site addresses this.
The fix
Add specific technical requirements for wheelchair tie-down systems on a dedicated WAV safety standards page, clarifying whether 4-point, 3-point, or other crash-tested configurations are mandated or acceptable.
05The fair usage policy mentions 'reasonable personal use' — can I use my Motability car to tow a small caravan for holidays, or is towing prohibited entirely?operationsCollapsed+7 pts est.+−
The fair usage policy mentions 'reasonable personal use' — can I use my Motability car to tow a small caravan for holidays, or is towing prohibited entirely?
What the pages say
No page on the site addresses this.
The fix
The Fair usage policy page (chunks 1, 2, 3, 4, 7, 17) appears to have collapsed or accordion content that the crawler failed to expand. The page mentions 'clear guidance and information about our fair usage policy' but only shows navigation elements and introductory text, not the actual policy details. The specific question about towing caravans under 'reasonable personal use' requires expanding collapsed sections on this page.
06To qualify for the Good Condition Bonus at the end of my lease, what counts as 'excess wear and tear' — specifically, are small alloy wheel scuffs acceptable or do they disqualify me?operationsHedges+7 pts est.+−
To qualify for the Good Condition Bonus at the end of my lease, what counts as 'excess wear and tear' — specifically, are small alloy wheel scuffs acceptable or do they disqualify me?
What the pages say
No page on the site addresses this.
The fix
Add a detailed 'wear and tear' guide with specific examples including alloy wheel scuffs, scratches, dents, and interior damage thresholds that qualify or disqualify for the Good Condition Payment.
07If I pay an Advance Payment for my Motability car but then have to return it within the first few months due to a change in my disability needs, do I get a full or partial refund of that Advance Payment?pricingHedges+2 pts est.+−
If I pay an Advance Payment for my Motability car but then have to return it within the first few months due to a change in my disability needs, do I get a full or partial refund of that Advance Payment?
What the pages say
If you return your Motability car due to a change in your disability needs (specifically if your allowance ends), you get a partial refund of your Advance Payment on a pro-rata basis—not a full refund. For example, if your lease ended after one year out of three, Motability will refund two-thirds of your Advance Payment. However, the chunks do not explicitly address whether a 'change in disability needs' other than allowance ending (such as needing a different type of vehicle) triggers the same pro-rata refund policy. The general Advance Payment page states it is 'non-refundable,' but the specific scenarios for allowance ending clearly describe pro-rata refunds.
The fix
Create a dedicated FAQ or page explicitly addressing Advance Payment refunds for early lease termination due to changing disability needs (not just allowance ending), clarifying whether pro-rata refunds apply or if this is treated as standard early termination with different terms.
08If I lease an electric car through Motability, can I get the OZEV grant for a home charging point, or does the scheme provide its own charging installation support instead?operationsHedges+2 pts est.+−
If I lease an electric car through Motability, can I get the OZEV grant for a home charging point, or does the scheme provide its own charging installation support instead?
What the pages say
The Motability Scheme provides its own home charging installation support rather than requiring you to apply for the OZEV grant yourself. If it's your first fully electric car on the Scheme and your property is suitable, Motability will arrange a 7kW chargepoint and standard installation as part of your lease package at no extra cost. However, the chunks do not explicitly state whether the OZEV grant is unavailable to you as a Motability customer, or whether Motability claims it on your behalf.
The fix
Add explicit clarification about the OZEV grant: state whether Motability customers are ineligible to claim it separately, whether Motability claims it on the customer's behalf, or how the scheme's installation offer relates to the government grant.
09For a powered wheelchair or scooter on the scheme, is the insurance coverage limited to the UK or does it include taking it on holiday to the Channel Islands?operationsHedges+2 pts est.+−
For a powered wheelchair or scooter on the scheme, is the insurance coverage limited to the UK or does it include taking it on holiday to the Channel Islands?
What the pages say
Insurance coverage for powered wheelchairs and scooters includes use in the European Union for up to 30 days in total within a 12-month period. However, the chunks do not explicitly state whether the Channel Islands are treated as part of the UK or the EU for insurance purposes. The 'British Isles' is mentioned for replacement keys coverage, but this specific geographic term's scope regarding the Channel Islands is not clarified.
The fix
The insurance coverage page should explicitly state which territories are covered (UK mainland, Northern Ireland, Channel Islands, Isle of Man, Republic of Ireland) rather than using ambiguous terms like 'British Isles' or 'European Union' without clarification.
10What's the exact cost per mile if I go over my annual mileage allowance, and is there a cap on how much extra I can be charged?pricingHedges+1 pt est.+−
What's the exact cost per mile if I go over my annual mileage allowance, and is there a cap on how much extra I can be charged?
What the pages say
For orders placed on or after 1 July 2026, excess mileage is charged at 25p per mile including standard rate VAT, or 21p per mile if your lease benefits from VAT concessions. This cost covers the additional distance driven and insurance for those extra miles. However, no information about a cap on total excess mileage charges was found in the retrieved chunks.
The fix
Add explicit information about whether there is a maximum cap on excess mileage charges, or if charges are unlimited.
5 of 15. Answered with enough specificity for a buyer to act on. This is the bar the queue above is chasing.
eligibilityAnswered
I'm currently on DLA higher rate mobility but being moved to PIP — if my PIP decision hasn't come through by the time my current lease ends, can I still order a new vehicle?
What the pages say
No, you cannot order a new vehicle on the Scheme if you're currently being reassessed for PIP. If you're being reassessed or awaiting a decision and your lease is coming to an end, you should call Motability's Customer Services team on 0300 456 4566 to discuss any options with you.
If my PIP is reassessed and I lose my higher rate mobility component while I'm mid-lease, how long do I have to return the vehicle and what happens to my Advance Payment?
What the pages say
If you lose your higher rate mobility component after a PIP reassessment while mid-lease, you have up to eight weeks from your allowance payments ending to return your vehicle. Your Advance Payment will be refunded on a pro-rata basis. For example, if you paid for three years and return the car after one year, you'll get two-thirds back.
Can I add my 19-year-old son as a named driver on my Motability insurance, or is there a minimum age limit for young drivers on the scheme?
What the pages say
Yes, you can add your 19-year-old son as a named driver on your Motability insurance. There is no minimum age limit of 21 for young drivers on the scheme. However, there are specific restrictions for drivers under 21 and under 25:
- Only one driver under 21 is allowed on your Certificate of Motor Insurance, and they must live at the same address as the disabled person.
- If any of your drivers are under 30, you'll need to install a Drive Smart device in the vehicle.
- If a driver is under 25, they can only drive certain vehicles: petrol/diesel/hybrid cars with ABI Group 16 or lower and 120 BHP or less, or electric cars with ABI Group 21 or lower and 140 BHP or less (WAVs have no BHP limit).
Since your son is 19, he qualifies as the one permitted driver under 21, provided he lives at the same address as the disabled person.
I saw tyre replacements are changing — does this mean I now have to pay for puncture repairs myself, or are those still covered?
What the pages say
Puncture repairs are still covered at no extra cost. The chunks explicitly state that despite the changes to tyre replacements from 1 July 2026 (which reduce the number of tyres you can replace over your lease), 'These are also covered at no extra cost: Puncture repairs, Wheel balancing, Replacing stolen or vandalised tyres.' This applies to cars, WAVs, and scooters/wheelchairs with air-filled tyres.
If my Motability dealer keeps missing promised delivery dates and won't respond to my calls, what's the actual escalation process — do I contact Motability directly or is there a formal complaints procedure?
What the pages say
If your dealer is the issue, you should first follow the dealer's complaints process. Motability states: "Most comments or complaints are best dealt with by the area most closely involved, so please contact the relevant service provider directly. This could be... your dealer. We'll ask you to follow their complaints process first." If you're unsure who to contact or the dealer process fails, you can escalate to Motability directly by calling customer services on 0300 456 4566, using web messenger, or posting a written complaint to Motability Operations at 22 Bishopsgate, 6th Floor, London EC2N 4BQ. Motability aims to acknowledge written complaints within 7 days and provide a final response within 8 weeks.
Sitedex already serves motability.co.uk as an MCP endpoint. Ask motability.co.uk anything an AI agent might ask, and see what its index returns. (To score your own site, use the form below.)
Snippets & configs
For developers and the engineer-on-call: copy these into your tools or your site.
Files from this audit
Built from this crawl. Download or copy each, then install it at the path noted.
llms.txt
Built from this crawl. Install at /llms.txt so agents start here.
organization.json
Organization JSON-LD, pre-filled from this crawl. Wrap in a ld+json script.
server-card.json
MCP server card built from this crawl. Host at /.well-known/mcp/server-card.json.
webmcp.json
WebMCP discovery manifest built from this crawl. Host at /.well-known/webmcp.json.
MCP endpoint
https://mcp.sitedex.dev/s/motability-co-uk/mcp
The URL anyone's agent points at. Read-only; safe to share.
Claude Code
claude mcp add motability-co --transport http https://mcp.sitedex.dev/s/motability-co-uk/mcp
Drop in <head>. In browsers with WebMCP, this script registers your site's tools with navigator.modelContext.registerTool().
2 · Discovery manifest
{
"schema_version": "2026-04",
"name": "Motability",
"description": "Motability provides a service for people with disabilities to lease vehicles using their mobility allowance. WebMCP tools served by Sitedex.",
"homepage": "https://motability.co.uk",
"documentation": "https://app.sitedex.dev/sites/motability.co.uk",
"source": "navigator.modelContext",
"tools": [
{
"name": "search_site_content",
"description": "Ask about this site in plain language and get the most relevant passages from its pages, each with the source URL and a relevance score. Searches the site's published text, not live inventory or accounts."
},
{
"name": "get_site_info",
"description": "This site's profile: name, description, category, who it is for, page count, and AI Visibility Score. Use it to learn what the site is before you search it."
},
{
"name": "list_site_pages",
"description": "The pages indexed on this site, with title, URL, and path. Use it to see what the site covers, or to find the path to pass to get_site_page."
},
{
"name": "get_site_page",
"description": "The full markdown of one page on this site, by path. Use it after search_site_content points you at a page and you want all of it."
}
]
}
Host alongside the script at /.well-known/webmcp.json. Crawlers that don't render JS rely on this.
Your turn
See which of these questions your site goes silent on.
Free, about 5 minutes. We crawl your site, test it against the buyer questions your category asks, and name what’s vague, contradictory, or missing, plus the files AI agents look for.
ComingEmbeddable grade badgeScore history and deltasOpt-in public board