CompleteNov 6306 of 306 pages readUnclaimed

Agent readiness report

Pine Assistant

pine.im

AI & MLVisit site ↗

Pine Assistant helps local businesses manage calls, customers, and revenue-moving tasks

64/100Tier 4 · Agent-Ready
64/100

Tier 4 · Agent-Ready

15 questions a buyer might ask ChatGPT, Claude, Dots or Muse

14 of 15 buyer questions hit a dead end.

Buyer questions64/10014 dead ends
Agent access63/10010 of 16 pass
Re-audit · 1 credit

19 to fix · 306 of 306 pages read · Nov 6, 2026

Buyer questions

14 dead ends · 1 answered

What an AI agent reading pine.im would conclude

Goes silentSupport · medium+4 pts est.

If an automation breaks at 2am, what support do I actually get — is there a human response-time SLA on paid plans?

  1. Closest pages
    • /pricing › Get work *done* › Loved by thousands ofcustomers, and *still counting*
    • /blog/pine-credits-consumption › Pine Credits and Consumption: How Your Balance Works › Frequently Asked Questions
  2. Pages say

    No page answers it.

    The site does not publish any support response-time SLA, support hours, or human-availability commitment for paid plans; the pricing page lists testimonials and credit details but no support terms. The only support guidance anywhere on the site is a line in the Pine Credits FAQ telling users to contact support with their account email if credits fail to refresh. An agent therefore cannot tell a buyer what happens when an automation breaks at 2am or whether a human will respond, because the site does not say.

Fix

Publish a /support page stating support channels, coverage hours, and a human response-time SLA for each paid plan, and link it from the pricing page.

ContradictsPricing · high+1 pts est.

What exactly counts as a billable action — does a phone call or computer task burn credits at the same rate as an email draft?

  1. Found on
  2. Pages say

    Pages disagree.

    No, they are not the same rate: Pine's credits page says conversations are billed per text message or voice duration, while requests involving phone calls or computer actions typically run 300 to 1,000 credits each. However, the FAQ and related links on that same page state 1,500 to 3,000 credits each for phone call and computer action requests, and the site never states the per message rate, so the exact numbers conflict. It also notes bill negotiation on Free and Pro Monthly plans uses percentage billing instead of credits.

Fix

Correct /blog/pine-credits-consumption: publish one canonical credit range for phone call and computer action requests and state the per message credit cost for conversations.

HedgesFinance · high+1 pts est.

Can Pine actually move money or pay bills, or is it read-only — and what happens if it makes a wrong payment?

  1. Found on
    • /features/finance › Pine Finance: Don't just track your money. Put an AI agent to work on it. › Interactive Prompt Playground
    • /features/finance › Pine Finance: Don't just track your money. Put an AI agent to work on it.
    • /features/finance › Pine Finance: Don't just track your money. Put an AI agent to work on it. › From reporting to authorized action
    • +4 more
  2. Pages say

    Mentioned, not specified.

    Pine's bank connections are read-only: the Finance page says connections are 'read-only for insight,' uses a 'Plaid Certified Read-Only Connection,' and previews every consequential action for your approval before Pine executes approved tasks like bill negotiation, subscription cancellation, and fee disputes. The site never states that Pine can move money or pay bills directly, and a small-business FAQ says 'Pine does not take card details.' The site does not describe what happens if Pine makes a wrong payment; no reversal, refund, or liability policy appears anywhere on it.

Fix

Add a 'What if Pine gets it wrong' section to /features/finance stating whether Pine can initiate payments, and your reversal, refund, and liability process for mistaken actions.

HedgesIntegration · high+1 pts est.

Can I plug in my own MCP servers, or am I limited to the integrations Pine ships with?

  1. Found on
  2. Pages say

    Mentioned, not specified.

    The site does not say whether you can connect your own MCP servers to Pine. Its MCP page (/features/mcp) only documents the reverse direction, connecting AI clients like Claude Code, Codex and Cursor to Pine via https://mcp.pine.im/mcp, and the developer docs describe building your own MCP adapter to expose Pine Computer as tools. Tellingly, Pine's own comparison pages credit Lindy, Town, Poke and Pally with "add external tools through MCP integrations" while Pine's row only claims "use Pine Phone and Mail from Codex, Claude Code or Cursor through MCP."

Fix

State on /features/mcp whether Pine can connect user-supplied MCP servers as external tools, or whether tool use is limited to Pine's built-in integrations.

HedgesPricing · high+1 pts est.

How much does Pine cost per month, and is there a free trial before I have to pay?

  1. Found on
    • /pricing › Get work *done* › PINE Plus
    • /pricing › Get work *done* › PINE Max
    • /pricing › Get work *done* › PINE Team
  2. Pages say

    Mentioned, not specified.

    Pine's pricing page (/pricing) lists three paid plans, all billed annually: PINE Plus at $99.9 per month (20,000 credits, about 20 to 106 tasks), PINE Max at $174.9 per month (35,000 credits), and PINE Team at $291.6 per month (60,000 credits, marked limited time). For trying it before paying, the page shows a 'Try for free' button and describes each paid plan as 'Everything in Free, and...', but the site never states a trial length or what the Free plan includes.

Fix

Add to /pricing a Free plan card with its credit and task limits and the trial terms (duration, whether a card is required), and show monthly-billing prices next to the annual prices on each plan.

HedgesSecurity · high+1 pts est.

Does Pine have SOC 2 Type II or ISO 27001 certification, and can I see the report before signing up?

  1. Found on
    • /security › *Data security* and<br>responsible disclosure › How we *protect your data* › Compliance
    • /security › *Data security* and<br>responsible disclosure › How we *protect your data* › Subprocessors
    • developers.pine.im/computer/docs/security › Security and trust › Our SOC 2 program with Drata
    • +1 more
  2. Pages say

    Mentioned, not specified.

    No. Pine's security page (pine.im/security) states "SOC 2 work is in progress" and the Drata partnership post confirms Pine is still preparing for independent review, so it does not yet hold a SOC 2 Type II report. ISO 27001 is not mentioned anywhere on the site. There is no report to view before signing up: the only access path is a "Request SOC 2 report" email link to security@19pine.ai, and the site says to contact them about report availability.

Fix

Add an ISO 27001 status line to the Compliance section on pine.im/security stating whether Pine holds or plans to pursue the certification.

HedgesSecurity · high+1 pts est.

Do you train models on my emails and documents, and can I turn that off?

  1. Found on
    • /privacy-policy › Privacy Policy › How We Use Your Personal Information › Marketing Communications
    • /privacy-policy › Privacy Policy › Compliance and Protection
  2. Pages say

    Mentioned, not specified.

    The site does not say whether Pine trains models on your emails and documents. The privacy policy at pine.im/privacy-policy lists data uses like developing new features and optimizing agent workflows, and states data is not used for cross-site advertising or behavioral targeting, but it does not address model training on customer content or any setting to turn it off. The only opt-out described is for non-essential marketing communications.

Fix

Add a section to /privacy-policy stating whether customer emails and documents are used for model training, and if so, describe the setting that turns it off.

HedgesIntegration · medium+1 pts est.

Is there an API or webhooks so I can trigger Pine automations from my own systems?

  1. Found on
  2. Pages say

    Mentioned, not specified.

    Yes, an API exists: Pine publishes the Session Coordinator API (developers.pine.im/api/coordinator.yaml) covering agent runs, sessions, shell commands and files, plus Ruby and Go backend SDKs documented at developers.pine.im/computer/docs/sdks; the API reference at developers.pine.im/computer/docs/api says to use the SDKs or the published OpenAPI contracts for direct HTTP integration. The site does not mention webhooks for triggering automations.

Fix

Add a webhooks section to /computer/docs/api stating whether Pine sends outbound webhooks for automation events, or state there that the REST API and SDKs are the only triggering mechanisms.

HedgesMigration · medium+1 pts est.

I'm on Lindy right now — can I import my existing automations into Pine, or do I have to rebuild everything from scratch?

  1. Found on
    • /compare/pine-vs-lindy › Lindy vs Pine: *Your calls. Your inbox. Your day, handled by Pine.* › Compare the tools behind the work
    • /compare/pine-vs-lindy › Lindy vs Pine: *Your calls. Your inbox. Your day, handled by Pine.* › Compare the tools behind the work › Tool connections · how they work
  2. Pages say

    Mentioned, not specified.

    Pine's site documents no way to import automations from Lindy. Its Lindy comparison page (pine.im/compare/pine-vs-lindy) only compares capabilities such as phone, mail, batch jobs and MCP connections, and never mentions importing or migrating existing Lindy routines. The site does not say whether you would have to rebuild your automations from scratch.

Fix

Publish a migration section on /compare/pine-vs-lindy or a dedicated /migrate-from-lindy page stating whether Lindy automations can be imported and, if not, what rebuilding involves.

HedgesFit · medium+1 pts est.

Can my whole team share one workspace with role-based permissions, or is every account single-user — and do extra seats cost more?

  1. Found on
    • /pricing › Get work *done* › PINE Team
    • /pricing › Get work *done* › Custom for Enterprise Teams
  2. Pages say

    Mentioned, not specified.

    Pine's pricing page lists a PINE Team plan at $291.6/month billed annually (35,000 credits/month, batch calling up to 10) plus custom Enterprise contracts for teams with specific workflow needs. The site does not say whether a team plan is a shared workspace with role-based permissions, whether every account is single-user, or whether extra seats cost more.

Fix

Add to /pricing how many users each plan includes, whether teammates share one workspace with role-based permissions, and what extra seats cost.

HedgesIntegration · medium+1 pts est.

Does Pine connect to my existing Gmail or Outlook inbox via OAuth, or does it need a separate mailbox address?

  1. Found on
    • /privacy-policy › Privacy Policy › Information We Obtain from Third Parties
    • /compare/pine-vs-poke › Poke vs Pine: *Let Pine call. Keep your day moving.* › Compare the tools behind the work
  2. Pages say

    Mentioned, not specified.

    The site does not directly say whether Pine connects over OAuth or needs a separate mailbox address. Its privacy policy says you can "link an external account to enable Pine to act on your behalf" and that Gmail and Google Calendar data is received through Google Workspace APIs under Google's Limited Use requirements, which implies Pine works from your existing Google account. The line "Connected Gmail or Outlook for inbox and calendar tasks" on the Pine vs Poke comparison page describes the Poke product, not Pine.

Fix

Add a 'Connect your inbox' section to /features/mail stating Pine links your existing Gmail or Outlook account via OAuth and needs no separate mailbox address.

HedgesLimits · medium+1 pts est.

How many phone call minutes are included in each plan, and what am I charged if Pine goes over?

  1. Found on
  2. Pages say

    Mentioned, not specified.

    Pine does not publish call minutes for any plan; phone calls are metered in credits, typically 300 to 1,000 credits per call according to the Pine Credits and Consumption guide, though another section of that same guide says 1,500 to 3,000 credits per call. Plans include monthly credit allotments (the guide cites Pro's 6,000 credits per month only as an example) that reset at renewal with no rollover. There is no stated per-minute overage charge; the site only says you can purchase add-on credit packs, which never expire.

Fix

Publish a per-plan call allowance and overage rate on /pricing, and reconcile the credits guide's conflicting 300 to 1,000 and 1,500 to 3,000 per-call credit ranges.

HedgesLimits · medium+1 pts est.

What happens when I hit my plan's action cap mid-month — does Pine just stop, throttle, or bill overage automatically?

  1. Found on
  2. Pages say

    Mentioned, not specified.

    Pine's credits page (pine.im/blog/pine-credits-consumption) explains that credits are spent in a fixed order: daily free credits first, then plan credits, then add-on credits, and that plan credits reset at each renewal with no roll-over. The site does not say what happens once all credits are gone mid-month, so whether Pine stops, throttles, or bills overage automatically is not stated anywhere.

Fix

Add to pine.im/blog/pine-credits-consumption a section stating what happens at zero credits: actions pause, requests throttle, or overage is auto-billed, and how to buy add-on credits.

HedgesSecurity · medium+1 pts est.

If I cancel, can I export and permanently delete all my data, and how long do you retain it after account closure?

  1. Found on
  2. Pages say

    Mentioned, not specified.

    Pine's privacy policy says that closing your account deletes or de-identifies your profile data and initiates deletion of associated files from active systems, though limited residual copies may remain temporarily in backups for security, legal, or operational purposes (pine.im/privacy-policy, Retention of Personal Information and Your Choices). The site does not mention any data export option, and it gives no specific retention period after closure, only that data is kept as long as necessary for account, service, and legal needs.

Fix

State on /privacy-policy under Retention of Personal Information the exact number of days data is kept after account closure and whether customers can export their data before deletion.

Answered1TechnicalShowHide

  • When Pine uses my computer, does it run in an isolated sandbox or on my real machine — and can I watch and approve what it does?

    Pine runs in an isolated cloud sandbox, not on your real machine: the Security and trust page states 'Each Computer runs inside a sandbox,' and the Computer features page says 'Watch Pine work in the secure cloud.' Yes, you can watch and approve: Pine shows the plan before sensitive actions, every task has a visible status, and you can approve, edit, pause, or take over with one click at any time.

    Found on developers.pine.im/computer/docs/security › Security and trust › Isolated runtime, explicit identity

Agent access

5 of 16 fail · 10 pass

Files and settings agents look for

FailsContent · Essential+2 pts est.

Markdown on request

Observed

Accept: text/markdown → 200 text/html; Vary: rsc, next-router-state-tree, next-router-prefetch, next-rou…

Fix

Return a markdown version of a page when a request asks for markdown.

None for this check; it must come from your own server or CDN (Cloudflare’s Markdown for Agents on plans that have it). Separately, agents using your Sitedex endpoint (mcp.sitedex.dev/s/pine-im/mcp) already get your pages as markdown. That doesn’t pass this check.

RFC 9110 + 7763 ↗
FailsAccess · Recommended+2 pts est.

Content signal

Observed

robots.txt has no Content-Signal line

Fix

Add a line to robots.txt that says how your content may be used.

robots.txt
User-agent: *
Content-Signal: search=yes, ai-input=yes, ai-train=no
Allow: /
Content Signals ↗
FailsAgent interfaces · Recommended+2 pts est.

MCP server card

Observed

no MCP server card (JSON) at /.well-known/mcp/server-card.json, /.well-known/mcp, /.well-known/mcp.json

Fix

Publish an MCP server card at /.well-known/mcp/server-card.json that tells agents where to connect.

Download server-card.json from this audit and host it at that path. It points agents at Sitedex’s hosted endpoint for your site, so there’s no server to run. If you run your own MCP server, point the card there instead.

MCP SEP-2127 ↗
FailsAgent interfaces · Recommended+2 pts est.

WebMCP

Observed

no /.well-known/webmcp.json manifest; no WebMCP markers in homepage HTML

Fix

Register your site’s actions for in-browser agents and publish /.well-known/webmcp.json.

Add the one-line Sitedex widget script from your report, and host webmcp.json from this audit.

Page head
<script async src="https://sitedex.dev/widget.js"></script>
WebMCP draft ↗
FailsDiscovery · Recommended+2 pts est.

Sitemap dates

Observed

9 of 205 sitemap entries have <lastmod> (4.3%; needs at least 80%)

Fix

Add a last-changed date to each page in your sitemap.

sitemaps.org ↗
Passing10robots.txt, sitemap.xml, llms.txt and 7 moreShowHide

  • robots.txt

    GET /robots.txt → 200 text/plain (102 characters)

  • sitemap.xml

    sitemap found at /sitemap.xml

  • llms.txt

    /llms.txt has an H1 and 20,650 characters of text; first link https://pine.im/security → 200 text/html

  • AI crawler access

    robots.txt names no AI crawlers and does not block all crawlers from /

  • Pages load cleanly

    306 of 306 crawled pages returned content (100.0%; needs over 95%)

  • Server-rendered text

    raw homepage HTML has 4,150 visible characters before JavaScript runs (needs 500)

  • Canonical URL

    homepage canonical: https://pine.im

  • Meta description

    meta description is 83 characters

  • Page language

    <html lang="en">

  • Organization schema

    homepage JSON-LD includes an Organization with a name

Not applicable4OpenAPI spec, Payment docs, Webhook docs and 1 moreShowHide

  • OpenAPI spec

    no OpenAPI document or API catalog found on this origin (checked 11 common paths, /.well-known/api-catalog and the homepage Link header)

  • Payment docs

    site category is not commerce

  • Webhook docs

    site category is not commerce

  • Auth docs

    site category is not commerce

Observed, not scored94 fail · not in the score yetShowHide

  • AI agent accessPass

    robots.txt allows all 10 search and user AI bots on /. training and mixed-use tokens (0 points): all 6 allowed

  • Reachable by agentsPass

    SitedexBot homepage fetch (/) → 200 text/html; no challenge

  • Real 404sPass

    GET /sitedex-probe-404/e8b1c4d2/missing (a page that does not exist) → 404 text/html; no markdown error body

  • Open Graph tagsPass

    homepage has all four required Open Graph tags (og:title, og:type, og:image, og:url)

  • Organization contact detailsFails

    Organization JSON-LD has neither contactPoint nor address

    Add contactPoint and address to your Organization JSON-LD if you want agents to find how to reach you. Both are optional in schema.org; leave out an address you keep private.

  • JSON-LD parsesPass

    1 of 1 JSON-LD block on the homepage parse as JSON

  • About, contact and privacy pagesPartly passes

    about /about (11,095 bytes); no contact page crawled; privacy /privacy-policy (30,670 bytes) (needs 500+ bytes of text each)

    Publish an about page, a contact page and a privacy page with real text (about 500 characters of text or more each), and link them from your site so a crawl finds them.

  • Agent guidance in llms.txtFails

    /llms.txt has no section that says when to use the site or gives agent instructions (heuristic: an H2-H6 heading such as “When to use” or “Instructions for agents”, with text under it)

    Add a section to /llms.txt that tells an agent when to use your site, for example a “## When to use” heading with a few lines on what the site is for and what it is not for.

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Scoring v2 · checks v2 · Nov 6, 2026

How this is scored

Score

  • Buyer questions70%
  • Agent access30%

Buyer questions

  • Answeredanswered from your pages
  • Hedgesmentioned, not specified
  • Contradictspages disagree
  • Goes silentno page answers it

Agent access

16 checks count toward the score. Checks marked not scored are recorded and shown, and do not move the score yet.

Estimates

+N pts est. is the gain to this score if that one item is fixed alone. Estimates do not add up.

Tiers

  • Agent-Native80 to 100
  • Agent-Ready60 to 79
  • Agent-Accessible40 to 59
  • Basic Presence20 to 39
  • Agent-Unreadable0 to 19

Scoring v2 · checks v2